This is a unique solution for SMEs who can have integrated and centralised approach to Client Relationship Management whether customer approaches through off-line (Print Media/Telephone/Mobile) or on-line ( Web/Digital) medium. This solution is entirely on cloud and customers need not invest/incur heavy IT infrastructure or support costs. This solution is cost effective and can be implemented with faster time to market.
This solution is quite useful for any organization with diverse customer base and need for giving consistent service to clients coming from traditional or digital mediums.